1. We listen: We want to know what things are most important to you, the customer. Tell us. We'll listen.

2. Together we set our written service standards: Together we'll develop a customized service plan that reflects you specific needs. We will live up to these written commitments, or you have the right to cancel you Buyer's or Seller's agreement.

3. You evaluate us: When our job is done, we'll ask you to complete a Customer Satisfaction Survey telling us how we did and how we can improve.

Not quite ready to buy or sell? Want to keep up to date on the housing market and mortgage rates? Need advice on renovations and home maintenance?